Fair & Transparent Refunds
At Lurexo, we believe in fair and transparent refund policies. This policy outlines when you can get a refund, how to request one, and what to expect. Refund policies are set by event organizers and clearly displayed before purchase.
Event Cancelled
Full automatic refund within 5-10 business days
Event Postponed
Tickets valid for new date, or request refund within 14 days
Buyer Cancellation
Depends on event organizer policy—check event page
Lurexo acts as a marketplace connecting ticket buyers with event organizers. Refund policies are determined by event organizers and vary by event. We ensure these policies are clearly displayed on each event page before you purchase.
Transparency First: You'll always see the exact refund policy before completing your purchase. No surprises, no fine print.
This policy covers three main scenarios:
- Event cancellations by the organizer
- Event postponements or date changes
- Buyer-initiated cancellations (you can't attend)
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